Welcome Your Visitors with our new Video Greet feature!

Updated 1/16/2024

Welcome your website visitors in the most engaging way possible with our new “In-Chat Widget Video Greeting” feature. This new feature allows you to play an engaging video when visitors land on your website, giving them an enriched user experience. Let’s take a look at how this works.

How does it work?

First, choose a video that you want to be played on your website as a welcome greeting for visitors. Then create a public Google Drive and/or Box folder. Afterwards, upload the video to the folder and set the viewing to public. Lastly, send us the public link and our team will embed the chosen video into your In-Chat Widget. Your video will now be easily seen by anyone who visits your website. See step-by-step instructions below.

The Benefits of Adding Video to Live Chat

Do you want to reach out to potential customers or clients in a personal, caring way that offers a human touch? Then consider adding video to your live chat from Blazeo (formerly ApexChat). Video additions, such as chats, welcome messages and other eye-catching content, provide several important benefits to your marketing strategy and your business.

First, video chatting adds a level of personalization to your customer interactions that will impress everyone who visits your website. Being able to put a face to a name, or at least your company’s name, will give visitors a sense that you truly care about their needs. You’re reaching out to them personally to welcome them, answer their questions and assure them you’re eager to serve.

What’s more, adding a video to your live chat or even to your home page can increase your conversion rates. Potential customers like to feel welcome and appreciated. When you speak directly to them, that’s exactly the sense they’ll get, encouraging them to become paying customers. That’s essentially what conversion is, and as a business, you should try to maintain a high conversion rate.

Video chatting also allows you to reach a wider audience across devices. It shows well on PC or Mac, but it’s also effective on mobile devices such as tablets and phones. You can catch up with potential customers or clients who may not have time to type messages but can take a few moments to chat via a video connection.

Finally, incorporating video chats or even a video welcome message into your website and other outreach methods may boost your bottom line. You’ll connect with more people, answer their questions more efficiently and easily bring them into your business.

With these benefits, video chatting may be an excellent option for your business. Call Blazeo (formerly ApexChat) right away, and we’ll help you set up your video and connect with your customers in creative new ways.

Video Requirements:

When creating your video greeting, please keep in mind that it should be brief- your video should be 20-30 seconds maximum – with an introduction about your business or brand. The video captured should be in portrait mode with an aspect ratio 9:16. The file size of the video must be under 100MB.

Content Creation:

The content within the video is also very important for delivering an effective message about your business and its offerings. You should make sure that each sentence contains helpful information about what sets you apart from competitors or any unique offerings or services you have available for customers. Make sure not to overdo it. Keep it short, sweet and concise while still providing enough relevant information so that customers can get a solid understanding of who you are and what makes you special!

Pro Tips:

Step by Step Instructions

1. Prepare yourself to take the video. Dress in a dark outfit if possible. Move to a quiet room. And ensure that the phone is positioned so the bottom of the screen hits the middle of your chest, and the top of the screen leaves a little sky above your head.

2. Configure your phone’s camera settings to an aspect ratio of 9:16. Learn more here: Change Aspect Ratio on Android. Change Aspect Ratio on iPhone.

3. Write out your script utilizing the Content Creation tips above. Here’s a sample script: “Hi, I’m (First name), (position) of (company name). If you’ve been injured in an accident, or have a long term disability insurance claim, then you’re in the right place. So let’s begin by answering a few questions below so we can get you to a real, live agent who can help you.”

4. Practice your script 3 times by reading it like you were delivering it. On the last time through, try to do it without the script.

5. Record the video in HD resolution. At the end of your talk, stay still, and blink for 10 seconds to give your audience time to react by engaging with an agent.

6. Upload your video to Google Drive. Then click Share here:

Google Drive

Where it says General access”, change the “Restricted” option to “Anyone with a link”. At the bottom, click “Copy link” or “Copy responder link” and “Done”.

7. Share your video with Blazeo (formerly ApexChat) by sending an email to [email protected], pasting in the copied link. You’re done.

Need help or have some questions? Reach out to us and we’ll be glad to assist you – email [email protected].

Thank you for choosing Blazeo (formerly ApexChat)!