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As of March 2024 we have renamed Apexchat to Blazeo. We are excited to share the next part of our journey with our customers and partners.
The name ApexChat implies that we are primarily a chat company, which is no longer true. Now we have many offerings, such as call center services, AI, Appointment setting, SMS Enablement, Market Automation, and Sales acceleration (Q2 2024), that go beyond chat. The new name will not only allow us to convey the breadth of our offering but will also better convey our company’s mission and values.
Blazeo, which is derived from the word Blaze, evokes a sense of passion, speed, and energy. A “Blaze” is captivating, illuminates, and represents explosive growth. Blazeo encapsulates our mission to ignite such growth for our customers and partners by delivering innovation with passion, speed, and energy.
How does the chat work?
When someone visits a website and starts to chat, they can give their phone number. When they do this, a window will show up asking if they would like to be contacted later.
What is a contact form?
In a form, they can choose Yes or No by clicking on one of the options. They can also enter a different number if they want to be contacted later.
When the customer gets their Lead, they will see an extra section in the lead where someone has said they want to be contacted later via SMS.
When they click the "MESSAGE NOW" button, it will open a special page where you can send messages. If you are not signed in, then you will see this page.
What happens next?
In the next step, the user will receive an email. Clicking the "Verify Now" button will give you access to a limited version of the Messaging Dashboard.
You can also get a set of credentials that will let you log in to the full version. Your email address will be used to create an account for you.
How do I log in to the full access of the dashboard?
From the screen, you can log into the dashboard and get full access to everything.
To sign in to the website, click on the Login button from the above screen.
It will take you to a page where you can enter your information.
How do I display the list of available leads?
To see the list of leads that are available, go to the Messaging Dashboard and look in this area.
How do I start a conversation with a lead?
Click on the lead tile to open a lead. Once it is open, you can start sending chat messages to that person.
How do I send a message on the SMS number of the visitor?
If you want to send a message to the visitor, you can type it in the box at the bottom of the page and then press "Send".
How do I know if a visitor has sent me a message?
When someone visits the company's website and sends a message, you will get an email with the message.
To respond to this message, click the "See the Message" button in your email. You can keep communicating to someone in this way.
Accessing and engaging your target audience has never been simpler. With SMS lead messaging, your business can now quickly reach your desired markets to drive conversions that result in long-term customer relationships.
We hope this guide has provided answer to any questions you may have had about SMS leads messaging – but if not be sure to reach out and contact us directly at [email protected]!
Thanks for choosing ApexChat!
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