New Messaging Dashboard Sign-up, Auto Suggestions, Chat History, and Much More!

This month we’re introducing some exciting changes to our Messaging Dashboard for our clients. Let’s take a look at the exciting updates being released this month.

Sign up to use our new Messaging Dashboard

Interested in trying out the new Messaging dashboard? Visit the sign-up section in our customer portal to get started. 

The messaging dashboard signup is a way for businesses who wish to have their own team members chat with their website visitors. 

ApexChat Messaging Dashboard

Fill out the sign-up form in your customer portal to request access for your company’s employees. 

Suggestions – AKA Pre-defined statements from the script

The new suggestion area allows your team to easily access pre-defined statements available to your team. 

In the future, you will have the ability to edit and add new statements for each user.

Suggestions tab

Auto Suggestions

The auto-suggestions feature will allow your team to quickly select statements from your suggestion area from the typing area. The user can enable the option from the settings section.

Auto suggestions options

The messaging dashboard will provide commonly used statements from the suggestion area based on what the users are typing in the input field. This will help improve the response time.

Auto Suggestions tab

Review chats using the History tab

The chat History section has been added to the Messaging Dashboard. Here you can find all the previous chat conversations you’ve had with your website visitors.

History Tab

This will allow you to track your chat conversation history better while centralizing all your lead information in one easy-to-use platform.

Never miss a conversation with operator chat transfers

In this update, we’re brought enhanced capabilities to our messaging dashboard for our operator-only clients. You can now handle agent-transferred SMS chats and web chats that were transferred from our agents in the new messaging dashboard!

This change will help increase conversion rates from SMS and web chats for clients who take their own chats via our Messaging dashboard.

Stay Tuned for New Updates

Understanding what matters most for our clients is our number one priority. If you have any questions or need assistance with getting started, please contact us at [email protected], or reach out to your account manager.

Thank you for choosing Blazeo (formerly ApexChat)!