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As of March 2024 we have renamed Apexchat to Blazeo. We are excited to share the next part of our journey with our customers and partners.
The name ApexChat implies that we are primarily a chat company, which is no longer true. Now we have many offerings, such as call center services, AI, Appointment setting, SMS Enablement, Market Automation, and Sales acceleration (Q2 2024), that go beyond chat. The new name will not only allow us to convey the breadth of our offering but will also better convey our company’s mission and values.
Blazeo, which is derived from the word Blaze, evokes a sense of passion, speed, and energy. A “Blaze” is captivating, illuminates, and represents explosive growth. Blazeo encapsulates our mission to ignite such growth for our customers and partners by delivering innovation with passion, speed, and energy.
Staying connected and engaged with customers is essential for any business. Messaging Dashboard includes a suite of powerful features to streamline communication, save time, and make customer interactions more efficient.
With this new addition, operators now have better collaboration capabilities and can transfer ongoing chats to each other effortlessly. The result? A more synchronized team, smoother customer interactions, and increased customer satisfaction.
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The auto name update feature makes it easy to quickly identify your customers by automatically adding their names into each chat session. This eliminates manual entry, making it faster and easier to locate the customer you need to be in touch with.
The all-new messaging dashboard offers a streamlined and intuitive experience for managing your chat conversations. With powerful new features like auto suggestions and add statement, you’ll be able to communicate with your customers faster and more easily than ever before. You can Add or delete suggestions with this easy to use shortcut.
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This feature notifies users when there are unread messages in their inboxes so they can stay up-to-date on conversations.
You can always stay on top of who needs a reply and make sure no one slips through the cracks.
Have the freedom to choose which chats you would like to take on, allowing your team more time and control over their conversations.
This ensures that you will always be able to provide great customer service, no matter what!
This new sound notification lets you know when a new chat request has arrived so that there’s no chance of missing an opportunity for engagement with a potential customer or lead.
Lastly, we're excited to announce our new, easily identifiable chat icons! Now you can quickly recognize where incoming chats are coming from - whether it be Web, SMS, Facebook or Google My Business. Start engaging with your visitors even quicker today and have more meaningful conversations in no time at all!
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Start taking advantage of these amazing features!
The messaging dashboard is an incredibly powerful tool that can revolutionize how your business interacts with customers!
If you have any questions or need assistance with getting started, please contact us at [email protected].
Thank you for choosing Blazeo (formerly ApexChat)!
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