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As of March 2024 we have renamed Apexchat to Blazeo. We are excited to share the next part of our journey with our customers and partners.
The name ApexChat implies that we are primarily a chat company, which is no longer true. Now we have many offerings, such as call center services, AI, Appointment setting, SMS Enablement, Market Automation, and Sales acceleration (Q2 2024), that go beyond chat. The new name will not only allow us to convey the breadth of our offering but will also better convey our company’s mission and values.
Blazeo, which is derived from the word Blaze, evokes a sense of passion, speed, and energy. A “Blaze” is captivating, illuminates, and represents explosive growth. Blazeo encapsulates our mission to ignite such growth for our customers and partners by delivering innovation with passion, speed, and energy.
The world's largest social network is also a great tool for identifying and engaging with prospects. To generate leads on Facebook successfully, though, businesses should be sure to take several steps.
Facebook is chock full of potential clients. And the social network's wealth of information on nearly every user offers an opportunity for targeted prospecting. However, simply logging into Facebook and setting up your page isn't good enough. If you're trying to use the social network to generate leads for your business you need a strategy. Your Facebook lead generation campaign should include several key points, as well.
When you come across a Facebook profile with little to no information is your first instinct trust? If so, you're probably in the minority. Most people look for Facebook profiles with information on the business such as the location, hours, products and services offered or ownership. By adding information to your Facebook profile you're creating more opportunities for engagement, and proving your business is real and trustworthy. Here are some suggestions for your Facebook business page:
If you post on Facebook at 3 a.m. on a Tuesday you're not going to get much engagement. Similarly, if you post every hour of the day your engagement will probably drop. Oversaturating your followers' feeds or only posting at random hours are both bad ways to generate leads on Facebook. Posting is a science. To get it right you should have a plan.
Buffer, a social media management application, described it's posting strategy that led to a threefold increase in reach and engagement. One of the first things Brian Peters, the company's social media strategist, noticed is that posting too often actually decreased Buffer's Facebook reach. He noted that one or two posts per day is the optimal frequency. But the strategy Peters helped develop went beyond posts per day. His other suggestions included:
Half of the population has replaced other forms of communication with messaging, and 67 percent of people are messaging more than they did two years ago, according to Facebook. The social network is leveraging this trend toward text-based chat by tailoring its Messenger solution to businesses. Facebook is even offering businesses courses on how businesses can use Messenger. They provide information on ad management, communicating with customers and building a Messenger platform, among many others.
It's important to stick to best practices when connecting with prospects through Messenger. By taking the right steps your business can convert more prospects into leads through Messenger engagement. For example, it is important to keep response times to a minimum and have representatives available 24/7. For many businesses, it's difficult to maintain staff dedicated to handling incoming messages day and night. If that's the case for your business third-party help can improve your Facebook Messenger response time and ensure 24/7 availability.
What does Facebook do with all the data its users provide? It runs a powerful and effective advertising service. Like posting, though, there's a science to Facebook advertising. And this science comes with a bit more risk since it costs money. However, by using Facebook's advertising tools the right way you can keep the cost down and reap a return on investment. Samuel Edwards, a digital marketing strategist, wrote a guest post for Entrepreneur explaining how to get the most out of a Facebook ad campaign:
Collecting and analyzing the data for insights is important for every lead capture campaign. Building a deeper understanding of your business' performance helps you build a foundation of knowledge for the next time around. Facebook is no different. Are most of your Messenger leads coming in after 8 p.m. or during business hours? Do you get more traction directly from your Facebook ads or your Facebook business page? Details such as these will help you build more targeted campaigns that see better results each time around.
Once you've taken the right steps to generate leads on Facebook - such as completing your profile, using Messenger and leveraging ad campaigns - you can start focusing on converting those leads into clients.
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