Products
Industries
Company
Resources
As of March 2024 we have renamed Apexchat to Blazeo. We are excited to share the next part of our journey with our customers and partners.
The name ApexChat implies that we are primarily a chat company, which is no longer true. Now we have many offerings, such as call center services, AI, Appointment setting, SMS Enablement, Market Automation, and Sales acceleration (Q2 2024), that go beyond chat. The new name will not only allow us to convey the breadth of our offering but will also better convey our company’s mission and values.
Blazeo, which is derived from the word Blaze, evokes a sense of passion, speed, and energy. A “Blaze” is captivating, illuminates, and represents explosive growth. Blazeo encapsulates our mission to ignite such growth for our customers and partners by delivering innovation with passion, speed, and energy.
There’s a moment every home-service business eventually reaches, though most owners don’t recognize it when it arrives. It’s the moment when demand is high, phones are ringing, marketing campaigns are humming, and yet the schedule still isn’t full. Technicians are available, but time slips between appointments. Customers keep reaching out, but only a fraction of them land on the calendar. At the end of the month, the numbers simply don’t reflect the volume of interest.
For HVAC businesses, this moment usually appears during the first major heatwave.
For plumbing companies, it’s during an unexpected surge of emergency calls.
For roofers, it arrives after storms when homeowners all need help at once.
And yet, despite all that inbound demand, revenue still doesn’t match the opportunity.
The truth is uncomfortable but universal across home services: most businesses aren’t suffering from a lack of leads. They’re suffering from a lack of booked appointments.
Customers aren’t falling out of the funnel because they’re unqualified. They’re slipping through cracks created by overwhelmed staff, limited office hours, high-pressure seasons, and manual processes that simply can’t keep up with real-world volume.
This is the exact gap Blazeo set out to solve.
With Blazeo, it becomes the beginning of a booking.
Many owners assume their marketing isn’t working when revenue flatlines. But everything changes the day they sit down with Blazeo’s ROI Calculator.
It starts innocently. They plug in the number of calls, web forms, chat inquiries, and referrals they get each month. Then they add the average job value, the conversion rate when appointments are actually scheduled, and the number of leads they suspect are missed.
The calculator processes it all and reveals the one number no one expects:
The monthly revenue lost due to unbooked leads.
Sometimes it’s small enough to rationalise.
More often, it’s staggering.
And in certain seasons, it can run into five or six figures without anyone realising.
Owners repeatedly say the same thing when they see it for the first time:
“We don’t need more leads. We need to stop losing the ones we already have.”
That’s the heartbeat of Blazeo’s Home Services AI Appointment Funnels. No more noise. No more volume. Just intelligent, relentless, consistent conversion of every lead into a booked appointment.
Most home-service owners have been burned by automation before. A chatbot that couldn’t understand anything beyond basic keywords. A call widget that asked the wrong questions. A scheduling tool that required customers to self-navigate awkward menus. An outsourced call center that didn’t know the difference between a tune-up and a diagnostic. It’s all too familiar.
These tools fail for one simple reason: they treat home services like every other industry.
But HVAC, plumbing, and roofing don’t operate like generalized “appointment-based businesses.”
A “no heat” AC call in winter has a different urgency than a spring maintenance visit. A burst pipe demands immediate routing and a tech with specific skills. A roofing inquiry after hail damage isn’t a normal quote—it may involve insurance, documentation, and inspection scheduling.
Generic automations can’t understand any of that.
Blazeo can.
Instead of stretching a universal product across dozens of industries, Blazeo built one of the only AI funnel engines designed specifically for home services. That depth changes everything because the AI finally speaks the language of HVAC, plumbing, and roofing, instead of forcing these businesses to simplify their operations just so automation can handle them.
Also read: CRM for Home Services: Convert Urgent Leads Fast
A true home-service funnel isn’t a chatbot. It isn’t a form. It isn’t a call script. It isn’t a scheduling link.
It’s a central intelligence system that sits between your marketing and your calendar, catching every lead and guiding it to a booked appointment with precision.
When someone calls, texts, submits a form, opens a chat, clicks from an ad, messages on Facebook, or reaches out after hours, Blazeo intercepts that lead and begins a personalised sequence designed around home-service logic.
The AI listens for urgency, job type, symptoms, property details, service zone, availability windows, technician capacity, and even weather patterns. It interprets what the customer is trying to solve, places them in the right pathway, and books them instantly into your real calendar.
The customer experiences it as speed and clarity. The business experiences it as finally having a system that prevents revenue from evaporating when the office gets overwhelmed.
With Blazeo, it reappears as a confirmed appointment.
Imagine an HVAC company heading into July. Before Blazeo, their operations looked like a familiar scene: phones ringing faster than the staff could answer, voicemails piling up, frustrated customers hanging up, and more missed opportunities than anyone wants to admit.
Once Blazeo’s HVAC funnel launches, everything shifts.
A homeowner calls and hangs up after three rings. Instead of that lead being lost forever, Blazeo’s Voice AI calls them back instantly.
“Hi, I saw you just tried reaching Summit Air. I’m their virtual scheduling assistant. Are you dealing with a heating, cooling, or airflow issue today?”
The homeowner explains that their AC is blowing warm air. Blazeo recognizes this as an urgent cooling diagnostic. It checks technician routes and availability, identifies who is qualified for the job, and offers booking options on the spot. The homeowner picks a time. The job appears on the schedule.
No phone tag.
No delays.
No human intervention.
No lost revenue.
And when they see the month-end data, owners often say it feels like “finding money they didn’t know they were losing.”
Also read: AI Call Answering Software for Businesses: Blazeo Voice AI
Plumbing is arguably the most unforgiving vertical of all. Panic is high. Customers need immediate solutions. If you’re not the first to respond, another company gets the job. The stakes are brutally simple.
Before Blazeo, teams try their best, but emergencies don’t wait for open calendars or slow office workflows.
After Blazeo, everything becomes structured.
If someone sends a message saying, “The water heater burst—water everywhere,” the AI recognises this as high severity, not a general inquiry. It gathers crucial information instantly, offers rapid appointment options, and notifies the right technician.
If the customer is a repeat client with service history, the funnel pulls it in automatically.
If the customer is uncertain, the AI reassures them and clarifies next steps.
If the customer can’t talk on the phone, the AI texts them instead.
In plumbing, the company that responds first almost always wins. Blazeo turns that into a predictable advantage rather than a lucky streak.
Roofing is feast or famine. For weeks, everything is quiet. Then in one night, wind or hail or heavy rain transforms an entire town into potential customers.
The problem isn’t generating leads.
It’s managing them.
Without AI, roofing teams drown. Calls go unanswered. Forms go stale. Storm damage inquiries pile up faster than the office can handle.
Blazeo changes the equation.
The AI immediately responds to every storm-related message with intelligence and empathy. It collects the nature of the damage, whether the roof is leaking, whether shingles are missing, whether there’s interior impact, and whether insurance is involved.
It books inspection routes so teams aren’t zig-zagging inefficiently across the city.
It captures photos ahead of time so your reps show up prepared.
It nurtures homeowners unsure about the next steps so no lead goes cold.
While other companies scramble, Blazeo clients are already halfway down their inspection list.
With Blazeo, it becomes a long-term revenue stream.
Every tech company wants to dominate broad industries like retail, healthcare, or SaaS support. But very few understand or prioritise home services, even though it’s where the biggest revenue leaks happen and where AI truly makes a measurable difference.
Blazeo chose home services as its core vertical because no one else was serving it deeply enough.
Competitors offer surface-level automations.
Blazeo offers operational intelligence.
Competitors offer generic workflows.
Blazeo offers industry-shaped funnel logic.
Competitors respond to leads.
Blazeo books them.
It’s not just about providing AI.
It’s about providing AI that understands what a clogged drain means in scheduling terms, what a “no cool” call means for technician routing, what a storm pattern means for roofing demand, and what a membership plan means for lifetime value.
Depth is not an add-on. It’s the engine.
Also read: Smart Appointment Setting for Home, Legal & Medical Services | Blazeo
Q: What is the primary problem Blazeo’s AI Funnels solve for home services?
A: Most home service businesses are not suffering from a lack of leads, but a lack of booked appointments. Blazeo solves the massive revenue loss caused by unbooked leads by intelligently and consistently converting every lead into a confirmed booking.
Q: How is Blazeo’s AI different from generic automation tools?
A: Generic tools fail because they treat home services like every other industry. Blazeo's AI funnel engine is specifically designed for HVAC, plumbing, and roofing, so it understands crucial context, like the urgency of a 'no heat' call or the complexity of a hail damage roofing inquiry.
Q: What happens when a customer misses a call to an HVAC company using Blazeo?
A: If a homeowner calls and hangs up, Blazeo’s Voice AI calls them back instantly. It identifies the issue, checks technician routes and availability, and offers on-the-spot booking options, ensuring no human intervention or lost revenue.
Q: How does the AI handle high-severity plumbing emergencies?
A: The AI recognizes high severity (e.g., a burst pipe) and immediately gathers crucial information, offers rapid appointment options, and notifies the right technician. The company that responds first almost always wins the job in plumbing.
Q: What is the key benefit of Blazeo for roofing companies after a storm?
A: When storms hit, lead volume can be overwhelming. Blazeo immediately responds to every storm-related message with intelligence and empathy. It collects damage details, determines if insurance is involved, and books efficient inspection routes, so no lead goes cold.
What most service businesses discover after implementing Blazeo isn’t that they needed more leads. It’s that they needed to stop losing the ones they already had. Once they see how many dropped calls, missed messages, and ignored form submissions become booked appointments, they realise how much revenue was hiding in plain sight — and how transformative one intelligent funnel can be.
A missed appointment used to be the end of the story.
With Blazeo, it becomes the beginning of recurring revenue.
SmartHub
Automation
Appointment Scheduler
Lead Management
Dashboard & Reports
Task Management
Communications Hub
Live chat
AI chatbot
Voice AI
Voice call centers
Appointment scheduling
Retainer signing
Home services
Lawyers and firms
Medical services
College admissions
Real estate agents
Marketing agencies
About
Partner program
Estimate Your ROI
Case Studies
Blog
FAQs
Login