pixel

As of March 2024 we have renamed Apexchat to Blazeo. We are excited to share the next part of our journey with our customers and partners.

Why the name change?

The name ApexChat implies that we are primarily a chat company, which is no longer true. Now we have many offerings, such as call center services, AI, Appointment setting, SMS Enablement, Market Automation, and Sales acceleration (Q2 2024), that go beyond chat. The new name will not only allow us to convey the breadth of our offering but will also better convey our company’s mission and values.

Why Blazeo?

Blazeo, which is derived from the word Blaze, evokes a sense of passion, speed, and energy. A “Blaze” is captivating, illuminates, and represents explosive growth. Blazeo encapsulates our mission to ignite such growth for our customers and partners by delivering innovation with passion, speed, and energy.

WEBINAR: Register for the Live Demo on How To Use AI Agents To Capture More Leads

Code Excluding Instructions from WP Website

Jason Levy May 19, 2025 2 minute read

Steps to Exclude Chat Scripts:

Exclude the chat code from your caching tool. Caching may prevent updates (like chat invitations or behavior settings) from reflecting in real time. Instructions for exclusion for some popular plugins can be found here:

  1. Rocket:
    – Navigate to Settings > WP Rocket > File Optimization.
    – In the Excluded JavaScript Files field, add the URL or keyword, or Domain related to your chat script.

    Load JavaScript deferred

    – For detailed instructions, refer to Exclude files from Load JavaScript Deferred - WP Rocket.

  2. WP Super Cache:
    – Go to Settings > WP Super Cache > Advanced.

    Rejected URL Strings
    – Under Rejected URL Strings, add the Domain or pattern of your chat script to exclude it from caching.

  3. LiteSpeed Cache:
    – Access LiteSpeed Cache > Page Optimization > Tuning.

    LiteSpeed Cache Settings
    – In the JS Excludes field, input the specific Domain name or pattern you wish to exclude.
    – Detailed guidance is available here: LiteSpeed Cache Tuning Tab.

  4. NitroPack:
    –Log in to your NitroPack dashboard.
    –Navigate to Cache Settings > Cache, and scroll to the Excluded Resources section.

    Exclusions
    – Add the full URL/Domain of your chat script under Asset URL/Code.
    – For comprehensive steps, visit Excluded Resources - NitroPack Help Center.

Clear your website’s cache after installing or updating the chat code to ensure changes take effect immediately.

Still, if you believe that Chat Code caching is necessary, please shorten the cache purge time of your plugin/service, ideally to once a week.

Taking these steps ensures your site displays the most up-to-date chat content to visitors.

Related articles

Best Practices for Live Chat on High-Traffic Sites

Get Started

Live Chat Tips for High-Traffic Sites | Convert More Leads

AI Call Centers: Smarter, Faster, Always-On Support

Get Started

The Rise of AI Call Centers: Smarter, Faster, Always-On Engagement