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As of March 2024 we have renamed Apexchat to Blazeo. We are excited to share the next part of our journey with our customers and partners.
The name ApexChat implies that we are primarily a chat company, which is no longer true. Now we have many offerings, such as call center services, AI, Appointment setting, SMS Enablement, Market Automation, and Sales acceleration (Q2 2024), that go beyond chat. The new name will not only allow us to convey the breadth of our offering but will also better convey our company’s mission and values.
Blazeo, which is derived from the word Blaze, evokes a sense of passion, speed, and energy. A “Blaze” is captivating, illuminates, and represents explosive growth. Blazeo encapsulates our mission to ignite such growth for our customers and partners by delivering innovation with passion, speed, and energy.
Compare features to see whether Blazeo (formerly ApexChat) or Smith.AI Live Chat is the best option to help your business capture more qualified leads.
Blazeo’s professional live chat agents have over 12 years of experience capturing and converting qualified leads through our live chat software. We only ask our clients to pay for qualified leads.
Other chat providers, like Smith.AI, charge per chat. That means they’re able to offer chat at what looks like a lower price point. However, the cost adds up rapidly as unqualified chatters, bots and blank chats jack up your bill.
If your goal is to optimize your conversion rates and maximize live chat spend, then Blazeo (formerly ApexChat) is the best chat service for you.
| ApexChat | Smith.AI | |
|---|---|---|
| Costs | ||
| Free Trial | ||
| Base Pricing | ||
| Setup Fee | ||
| Real-time Spanish Translation |
| Staffed by live agents 24/7 | ||
| Lead Qualification | ||
| New Client Intake | ||
| Chat Operator Rollover | ||
| Canned Responses | ||
| CRM Integration | ||
| Custom Branding | ||
| Mobile-Optimized | ||
| Text Answering | ||
| Client Portal |
Blazeo (formerly ApexChat) uses a pay-for-performance model to guarantee that our customers get direct value from our service. We only bill for the leads you can take immediate action on—not just any old chat.
Smith.AI’s pay-per-chat model charges you for every interaction, every month. That means you pay for chats that you can’t follow up on. We work with you to customize your plan to fit your business live chat needs. The cost of our services will vary depending on your needs.
Our pricing plan is the most consistent way to get more qualified leads, maximize your conversion rates, and increase your revenue for your business at an affordable price.
A qualified lead is someone who starts a chat, provides their name and contact information (phone number and/or email address), and shows interest in a product/service you provide. Additionally, they must be within your geographic service area.
Any chats that don’t fit this qualification are sent to you free of charge. That way, you can still capitalize on the other leads if they’re valuable for your business. We gladly take every chat, including service requests, and send you the transcript free of charge.
Did you know that 64% of consumers think positively of companies that offer texting on their websites?
Our SMS Text-to-Chat feature allows prospects to text with our agents via your mobile website. Both Blazeo (formerly ApexChat) and Smith.ai have text messaging capabilities (Smith.AI calls this Text Answering).
However, you may not want to add this valuable communication channel with Smith.AI, as their text answering feature offers limited features outside of texting.
Blazeo’s live chat service is constantly researching and developing new ways to connect with prospective visitors. Our team of chat agents is able to chat fully in English & Spanish to ensure you don’t miss out on potential leads that visit your website.
Smith.AI’s platform only offers English-Spanish translations of chats, which doesn’t allow you to connect with prospective leads as effectively.
Our chat agents are available 24/7, but you can also choose to take chats yourself. If you’re not available, inbound chats will rollover to an agent standing by to ensure you don’t miss out on valuable customers.
Smith.AI doesn’t have a rollover option, so you can’t engage them immediately like you can with our live chat service.
Our Exit Popup feature reduces site abandonment by recognizing when a visitor is about to leave. This gives you an extra opportunity to collect lead information before visitors leave your site.
Smith.AI doesn’t have a comparable feature dedicated to generating more qualified leads via your website.
What if a prospect decides they’re ready to speak with your business right now?
Our Call Connect feature allows our chat agents the ability to connect qualified prospects directly to your office phone from the chat window.
Contacts and chat transcripts are delivered directly to your CRM software of choice. Check out our integrations page to see more.
Don’t see your platform? Contact us and we’ll work with you!
We’ve helped both large and small businesses increase their conversion rates with our live chat software. See the businesses who trust us to take their lead conversion strategies to the next level.
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