Products
Industries
Company
Resources
As of March 2024 we have renamed Apexchat to Blazeo. We are excited to share the next part of our journey with our customers and partners.
The name ApexChat implies that we are primarily a chat company, which is no longer true. Now we have many offerings, such as call center services, AI, Appointment setting, SMS Enablement, Market Automation, and Sales acceleration (Q2 2024), that go beyond chat. The new name will not only allow us to convey the breadth of our offering but will also better convey our company’s mission and values.
Blazeo, which is derived from the word Blaze, evokes a sense of passion, speed, and energy. A “Blaze” is captivating, illuminates, and represents explosive growth. Blazeo encapsulates our mission to ignite such growth for our customers and partners by delivering innovation with passion, speed, and energy.
When it comes to driving higher lead conversion, the Blazeo vs Intaker debate is top of mind for many sales and marketing teams. Both customer engagement platforms offer powerful tools—but choosing the right one can make all the difference in your ability to capture and convert leads effectively.
Feedback suggests that Intaker functions more like an animated form fill, limiting the back-and-forth conversational flow that Blazeo’s human chat offers.
Customer Engagement Approach: One of the biggest differentiators between Blazeo and Intaker is how they engage with customers.
Balancing Automation & Human Connection: Blazeo recognizes that while automation improves efficiency, human interaction is essential for building trust with potential clients.
Hybrid Model Integration: Blazeo combines automation with real human interaction to enhance the customer experience.
Key Features for Personalization:
Empathetic & Expert Assistance: Whether a client needs reassurance or detailed explanations, Blazeo ensures they are met with real human support for a seamless and personalized experience.
On the other hand, Intaker leans heavily into automation, relying primarily on AI-driven chatbots to handle customer interactions. While chatbots are useful for handling basic inquiries and capturing initial lead data, they often lack the ability to read between the lines and address the nuanced needs of clients. When customers have more complex questions or concerns, chatbots may fall short in providing the level of engagement needed to turn a lead into a loyal customer. This impersonal approach could ultimately impact customer satisfaction and conversion rates.
See also: How to Get Started with Marketing Automation
Blazeo takes lead management to the next level by ensuring that every lead is nurtured properly. Rather than simply capturing a name and contact information, Blazeo follows up with leads using personalized messages, direct phone calls, and proactive engagement strategies. Additionally, we can follow up with outbound calls to further engage potential clients, ensuring they receive the support and information needed to move forward. This means that potential clients don’t just enter a database and get forgotten—they can receive ongoing interactions that guide them through the decision-making process. As a result, businesses using Blazeo often see higher conversion rates because customers feel valued and heard from the very first interaction.
In contrast, Intaker’s lead management system primarily relies on automated chatbot interactions. While this can be efficient for collecting initial data, it lacks the warmth and personalization that come with direct human follow-ups. A chatbot might capture a lead’s interest, but without strategic human-driven follow-ups, that lead could lose interest or go elsewhere. The difference is clear: Blazeo actively nurtures leads to maximize conversions, while Intaker primarily gathers information without as much emphasis on follow-through
Seamless integration with other tools and platforms is essential for businesses looking to streamline their operations. Blazeo understands this need and has designed its platform to work effortlessly with a wide range of CRM systems, particularly those used in the legal industry. By integrating with major platforms like Salesforce, Clio, Calendly, and over 30 other integrations, Blazeo makes it easy for businesses to track, manage, and convert leads without disruption. The ability to sync data across different tools ensures that no potential client falls through the cracks.
While Intaker does offer some integrations, such as Google Analytics and Zapier, its options are more limited. This can be a major drawback for businesses that rely on CRM systems to manage client interactions efficiently. Without deep CRM integration, businesses using Intaker may find themselves struggling to organize and optimize their lead conversion process. For companies that require a seamless flow of data between their lead generation platform and their CRM, Blazeo is the superior choice.
When evaluating customer engagement platforms, pricing plays a crucial role in the decision-making process. Intaker offers four pricing tiers—Starter, Essential, Pro, and Business—ranging from $80/month to $1,000/month. While these pricing options provide flexibility, they are based on website traffic, meaning costs can become unpredictable as a business grows. Companies may start at a lower tier but find themselves paying significantly more as their lead generation efforts increase. Similarly, Blazeo's pricing is also based on traffic, but it offers a more transparent and predictable structure, allowing businesses to better anticipate their expenses as they scale.
Blazeo, on the other hand, offers a straightforward, tiered pricing model that provides businesses with clarity and predictability. Our pricing model matches Intaker’s but comes at a slightly lower cost, making it a more budget-friendly option. While Blazeo’s starting price may be slightly higher than Intaker’s at the lower tiers, it delivers a more comprehensive suite of features, ensuring that businesses receive a strong return on investment. The ability to predict costs without worrying about fluctuating traffic-based pricing makes Blazeo a more reliable choice for long-term growth and scalability.
See also: Live Chat Pricing Guide: Choosing the Best Option for Your Business in 2024
When it comes to customer experience, Blazeo leads the way by offering 24/7 customer support and a seamless mix of automated tools and human interaction. This approach ensures that businesses can respond to client inquiries at any time while still offering the personal touch that clients expect.
Intaker’s reliance on automated support means that clients may encounter frustrations when they require more nuanced assistance. The lack of human interaction can sometimes hinder the overall customer experience.
Blazeo has garnered strong testimonials from law firms and other businesses that praise its ability to increase lead conversion rates and engage clients more effectively. Clients appreciate the personalized follow-up and the hybrid model that blends human and automated services.
In contrast, Intaker has received mixed reviews, particularly when it comes to its reliance on chatbots. While the platform is effective for capturing basic information, it may not be the best solution for businesses looking for a more comprehensive, personalized engagement strategy.
| Feature | Blazeo | Intaker |
| Human Interaction | Hybrid approach (24/7 Call Center, Video Greet) | Relies mainly on chatbots |
| Lead Management | Proactive lead nurturing, CRM integration | Basic lead capture and CRM management |
| Integrations | Comprehensive CRM and legal-specific integrations | Zapier, Google Analytics, limited integrations |
| Pricing | Predictable, tiered pricing | Traffic-based pricing |
| Customer Support | 24/7 human support | Automated support, limited human interaction |
| Conversion Optimization | High conversion through warm transfers and follow-up | Limited conversion optimization |
After analyzing Blazeo vs. Intaker, the choice ultimately depends on what matters most to your business.
If your goal is to increase lead conversion, foster deeper connections, and leave a lasting impression on potential clients, Blazeo’s approach may be the right fit. However, for businesses that prefer a more streamlined, chatbot-driven system, Intaker could be a viable option. The decision comes down to what best aligns with your engagement strategy.
Live chat
AI chatbot
Voice call centers
Appointment scheduling
Retainer signing
Home services
Lawyers and firms
Medical services
College admissions
Real estate agents
Marketing agencies
About
Partner program
Blog
Login