Benefits of Managed Call Center Services for Law Firms

Think about a typical day at your law firm. Incoming calls keep the phone ringing at all hours. Receptionists try to juggle questions from potential clients, inquiries about legal services, customer service issues, and legal intake tasks. It’s enough to drive anyone crazy. Wouldn’t it be nice to have a managed call center for law firms to remove some pressure and make the day go a bit more smoothly? Here’s how a call center can help.

Handle More Call Volume

Hiring a U.S.-based managed call center, such as BlazeoVoice, comes with many benefits. First, you can simply handle more call volume. Your clients spend less time on hold as the call center picks up and gathers initial information. You’ll know something about what your callers are looking for when you receive their calls, and this can make things run more smoothly for everyone.

You can answer more calls in less time with more confidence. This leads to less stress for you and your employees and coworkers and greater customer satisfaction, so it’s a win-win situation all around. Plus, our agents can handle your outbound calls too.

Qualify More Leads in Less Time

Legal professionals like you depend on a steady stream of clients, but you need to be able to determine which leads may turn into prospective clients. A call center can help you do this. You’ll have more information about incoming phone calls so that you can judge which leads are serious and deserve greater attention and which are somewhat less straightforward or promising. You may be able to spend less time on these and channel the minutes saved into more important activities.

Improve Client Intake

Another important activity for legal practices is client intake. For each new client, you must gather all the relevant information to pursue the case. Using a call center can help you start the process with the basic questions you must ask. With answers to these questions in place, you can then dig more deeply with each client, getting into the specifics. A call center, then, can help you lay the foundation for your clients and set them up for success.

Follow Up More Easily 

Another critical element for the legal services you provide is the follow-up. There may be times when clients simply don’t respond to you or you need more information. You may also have to do research about cases and contact a variety of people for details and statements. When you use a call center, you can do these follow-ups more easily, especially if they aren’t particularly complex. Your call center service can contact clients and others for you and get the follow-up process started. This saves you time and allows you to focus on digging out the specifics.

Another important form of follow-up is the retainer. You can’t provide legal services without one of these agreements, but some clients are notoriously slow in signing them. You can spend far too much time calling to remind the client. Call center staff can make those calls for you, saving you time and lowering your frustration levels.

Make a Great First Impression

When a potential client receives a busy signal or voicemail multiple times, it doesn’t make a good first impression. In fact, if this happens too often, you risk losing the client completely. A call center can help you make a great first impression on all your callers with prompt service and friendly responses. Your callers receive the basic help they need and referrals right to you for more specialized assistance.

So, if your phone is ringing off the hook all day, and you can barely keep up with incoming calls, turn to our call center for law firms to take the pressure off and give your clients the attention they deserve. BlazeoVoice offers your firm a U.S.-based call center with services designed to make us an extension of your team. Contact us today to schedule a free BlazeoVoice demo!