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As of March 2024 we have renamed Apexchat to Blazeo. We are excited to share the next part of our journey with our customers and partners.
The name ApexChat implies that we are primarily a chat company, which is no longer true. Now we have many offerings, such as call center services, AI, Appointment setting, SMS Enablement, Market Automation, and Sales acceleration (Q2 2024), that go beyond chat. The new name will not only allow us to convey the breadth of our offering but will also better convey our company’s mission and values.
Blazeo, which is derived from the word Blaze, evokes a sense of passion, speed, and energy. A “Blaze” is captivating, illuminates, and represents explosive growth. Blazeo encapsulates our mission to ignite such growth for our customers and partners by delivering innovation with passion, speed, and energy.
We’re proud to announce the launch of Blazeo Voice AI — the newest addition to our suite of customer engagement tools. Starting today, your business never has to miss another call, another conversation, or another lead.
Phone calls remain one of the most important lead sources across industries. Yet, most businesses struggle to keep up. Customers don’t leave voicemails anymore. They rarely call back if their first attempt isn’t answered. And every missed call could mean a lost client, lost revenue, or worse — a competitor gaining the advantage.
That’s where Blazeo Voice AI comes in. This is not just another AI feature. This is a brand-new product launch designed to solve one of the biggest gaps in modern customer acquisition: instant, 24/7 call answering.
AI call answering software is technology that uses artificial intelligence to automatically pick up and manage phone calls in real time. Unlike voicemail or outdated IVR systems, AI can engage callers in natural, human-like conversations, capture information, and route calls to the right person or department.
For businesses, this means:
Instant response — every call is answered on the first ring.
Smarter lead capture — caller details are logged without errors.
24/7 availability — no more missed opportunities outside office hours.
Blazeo Voice AI takes this one step further by combining AI efficiency with human backup support, ensuring every lead feels valued.
At Blazeo, our mission has always been to help businesses connect with leads faster and more effectively. Our chat widget, live chat platform, and automation tools have already transformed the way companies capture digital leads. But we kept hearing the same frustration from customers:
The phone line is still where serious buyers go when they’re ready to take action. In fact, studies show 61% of mobile searchers call a business directly from search results — meaning the stakes are incredibly high. Yet 62% of small business calls go unanswered, and 85% of those callers never try again.
We knew businesses needed something better. Not just another IVR menu or outsourced receptionist, but a true AI call answering software that scales instantly, engages naturally, and guarantees every lead is captured. That’s why we built Blazeo Voice AI.
Missed calls aren’t just an inconvenience — they cost businesses real revenue. Here are the most common reasons companies fail to answer every call:
Staffing shortages — small teams can’t keep up with call spikes.
After-hours demand — customers call outside of business hours, but no one is there to answer.
High call volumes — sudden surges overwhelm even well-trained staff.
Expensive alternatives — call centers and virtual receptionists are costly and inconsistent.
AI call answering software solves these issues by being always on, infinitely scalable, and cost-effective. Blazeo Voice AI ensures that no matter the time or call volume, your business never loses a lead.
Let’s paint a picture.
You’re a small law firm with three intake staff. On a typical morning, you can handle calls just fine. But then a traffic accident occurs nearby. Suddenly, dozens of potential clients are calling within the same hour.
What happens?
It’s not that your staff is unskilled. It’s that humans can’t scale infinitely.
Now imagine Blazeo Voice AI in that same scenario. Every single call is picked up instantly. Every caller gets a professional, empathetic greeting. Every detail is captured. And every serious lead is escalated seamlessly to a live agent.
This is the difference between letting opportunities vanish and building a pipeline that never leaks.
Also read: Blazeo Launches Hybrid Voice AI, Blending Automation and Human Agents to Redefine Call Centers
When the phone rings, Blazeo Voice AI takes over instantly. Here’s how it ensures no call—and no lead—is ever missed:
The AI answers on the very first ring. No hold music. No “please wait.” Just an immediate response.
Blazeo uses empathetic, human-like language so callers feel like they’re speaking with a real person, not a robot.
It asks qualifying questions and collects details like name, phone number, service request, or case type.
Blazeo repeats back key details to prevent errors and ensure the information is correct.
If the situation requires a personal touch, Blazeo offers to connect callers directly to a U.S.-based live agent.
Every call generates a plain-English summary, searchable transcript, and auto-logs into your CRM or Blazeo dashboard.
👉 The result: Every call is answered. Every lead is qualified. Every opportunity is documented.
Blazeo Voice AI isn’t built for one industry. It’s built for any business where missed calls equal lost revenue:
→ Intake new clients around the clock, especially in urgent cases like personal injury or criminal defense.
→ Capture patient appointment requests after hours and reduce no-shows with instant confirmation.
→ Qualify buyers and renters on listings before routing to an agent.
→ Handle urgent repair calls at night or during weather spikes.
→ Collect claim information right when incidents occur, not hours later.
→ Pre-qualify leads for loans, mortgages, or consultations.
Small businesses are often hit hardest by missed calls. One lost opportunity could mean hundreds or even thousands of dollars in lost revenue. Blazeo Voice AI helps level the playing field with:
Professionalism at every call — customers hear a polished, empathetic greeting every time.
Freedom from call fatigue — your team can focus on serving clients instead of juggling phones.
Lower overhead costs — cut back on expensive call centers or 24/7 receptionist services.
Increased conversion rates — every lead is qualified and logged, giving your sales team clean data to act on.
For small businesses, AI call answering isn’t just nice to have — it’s a competitive advantage.
The adaptability of Blazeo Voice AI means it can be tailored to your brand’s voice, industry-specific terminology, and workflow.
To bring this to life, let’s walk through the demo recording we released.
A personal injury law firm receives a call from a prospective client. The caller explains they’ve been in a motorcycle accident.
Blazeo responds: “I’m sorry to hear about your injuries. May I have your name, please?”
This shows empathy — a critical factor in legal and medical industries where tone matters as much as efficiency.
The AI collects all the key information: the case type, nature of the injury, date, and accident location. This intake process mirrors what a receptionist would do, but faster and without error.
When the caller corrects their phone number, Blazeo repeats it back: “Just to confirm, is this the correct number…?” This builds trust and ensures the law firm receives clean data.
Once intake is complete, Blazeo asks: “Would you like me to connect you with our legal team right now?” With one click, the caller is routed to a live staff member.
The outcome: the law firm doesn’t miss the lead. The caller feels heard. And the staff receives accurate, pre-qualified information to act on immediately.
[Play the demo recording] to experience it firsthand.
Let’s talk numbers.
With Blazeo Voice AI, you’re paying a fraction of that, with unlimited scalability and 24/7 coverage.
In other words, the software pays for itself with just a single saved lead.
Also read: How Voice AI Cuts Costs Without Cutting Customer Experience
What happens after the call is just as important as what happens during it.
Blazeo’s dashboard provides:
This means your staff never has to fumble with notes, repeat intake, or waste time on admin. They can focus on converting leads into customers.
Here’s how Blazeo Voice AI compares with traditional call handling methods like IVR menus and call centers:
| Feature / Method | IVR Menus | Call Centers | Blazeo Voice AI 🚀 |
|---|---|---|---|
| Call Answer Speed | Delays, hold music | Varies, often long waits | Answers on first ring |
| Caller Experience | Robotic, button-pushing | Scripted, inconsistent tone | Empathetic, natural conversation |
| Scalability | Limited, rigid | Expensive to scale staff | Unlimited, AI-driven |
| Lead Capture Accuracy | Low (errors common) | Medium, depends on agent | High (built-in confirmation) |
| Availability | Business hours only | Paid for extended hours | 24/7, always on |
| Cost | Low upfront, high churn | $4–$10/min or $300–$1000/mo | Affordable, ROI with 1 saved lead |
| Human Backup | None | Sometimes | Always available |
Unlike IVR menus or expensive call centers, Blazeo offers:
The result? No missed calls. No missed leads. Always ahead.
When businesses hear “AI answering calls,” they often worry about robotic voices or impersonal experiences. Blazeo Voice AI is built to overcome these misconceptions:
“AI will replace my staff.”
False. Blazeo enhances your staff by handling routine intake while escalating sensitive calls to live agents.
“AI sounds robotic.”
Not anymore. Blazeo uses natural, conversational language that feels like talking to a real person.
“AI can’t handle my industry.”
Blazeo is customizable and trained to understand legal, medical, financial, and service-specific terminology.
By addressing these concerns, businesses can confidently adopt AI without fearing it will damage customer relationships.
1. Does Blazeo Voice AI replace my staff?
No. It enhances your team by handling scale and routine tasks, while routing complex or emotional calls to humans. Think of it as your first line of defense.
2. How is this different from an IVR menu?
IVR menus frustrate callers with robotic voices and endless button-pushing. Blazeo uses conversational AI that adapts to natural language and feels like speaking to a person.
3. Can Blazeo Voice AI learn industry-specific language?
Yes. Whether you’re in legal, medical, or financial services, Blazeo can be trained to understand your terminology and respond in your brand’s tone.
4. Is it secure and compliant?
Absolutely. Blazeo follows strict data security standards, with transcripts available for compliance in industries like healthcare and finance.
5. What does it cost?
Far less than call centers or virtual receptionists. Pricing scales with your business needs — and one saved lead can cover the monthly cost. Book a demo for a custom estimate.
Voice AI is quickly becoming a core part of customer engagement. Industry analysts predict that by 2030, over 70% of business-to-consumer phone interactions will involve AI assistance.
The future of customer communication includes:
Hyper-personalized conversations that adapt to caller tone and urgency.
Deeper integrations with CRMs, scheduling tools, and billing platforms.
AI + human collaboration where automation handles scale, and people handle empathy.
Blazeo Voice AI puts your business ahead of the curve — ensuring you’re not just keeping up with trends but leading the way.
This launch is more than just a new product. It’s a milestone. With Blazeo Voice AI, we’re closing the loop on lead engagement. From chat to calls, Blazeo now gives businesses a single platform to capture, qualify, and convert leads across every channel.
In a world where speed, personalization, and trust decide whether a prospect becomes a customer, Blazeo Voice AI ensures you’re always ahead.
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