Frequently Asked Questions

Let Blazeo help ignite your growth. We specialize in turn-key live chat solutions backed by industry-trained live chat agents to help convert website visitors into prospects. We also offer appointment scheduling, retainer signing, and US-based voice call centers so you never miss an opportunity to connect with potential customers.

We've delivered 15 million+ leads to over 35,000 businesses. At the forefront of technology, we develop and create new, improved products to increase conversion rates for your website. Our full suite of services helps you grow and thrive - from staffed live chat services for your website and easy appointment scheduling to voice call centers.

Our service is month to month. No long-term contract is required.

Getting started is fast and simple. We’ll have your account set up in 2-3 business days.

We provide you with a code for your website that has quick, easy-to-install instructions.

We have over 250 live agents available 24/7/365 to take chats on your behalf and turn them into qualified prospects for your business.

A live chat agent is a real person, trained to respond to client requests. While chatbots are powered by a predetermined set of questions and answers that provide little help to the website visitor. Some chatbots use artificial intelligence, which also offers limited information to users. But live chat agents are trained on your business, provide empathy, and help take user questions and turn them into qualified leads.

Our agents work off of a customized script for your business. We’re experts at obtaining contact information, confirming interest in your services and quickly passing along lead info for follow-up.

Of course! We allow flexibility with our services. To handle your own chats, simply log into your dashboard. Our agents will back you up if you can't reach a chat in time, guaranteeing peace of mind. (Available on most levels of service.)

Blazeo integrates with hundreds of CRMs. As long as your CRM provider has an open API, we’ll easily integrate and push the lead data right into your CRM.

Yes, our agents can chat in both English and Spanish

Our agents are available 24/7 to take chats on your behalf – whether around the clock or during preselected hours.

Yes, we work with hundreds of digital advertising agencies who rebrand and sell our services as their own.

Our industry-trained agents are experts in various businesses and work off a custom script tailored to your needs.

We’re experts in writing scripts for various industries to maximize lead conversion. We’ll customize your script based on your unique business and offerings.

Our live chat agents qualify website visitors on your behalf 24/7. Once we qualify a prospect, we offer them the ability to book a meeting with your team based on your calendar availability.

We only sign the types of cases you want with our Retainer Signing Service. This service works best with cases signed on a contingency basis, primarily with Personal Injury cases.

We offer a variety of services to help businesses engage with their customers more effectively. Here are the main services we offer:
Live Chat Agents: We provide trained live chat agents who interact with your website visitors in real time. Our service helps businesses increase their conversion rates by 30-40% by providing immediate assistance and responses to customer inquiries.
Virtual Assistant Software: Our virtual assistant software automates certain tasks.
Appointment Scheduling: We help businesses schedule appointments with customers, streamlining the process and improving efficiency.
Retainer Signing Services: For law firms and legal marketing agencies, we offer contract and retainer services to streamline the intake pipeline.
Voice: Our voice call center service guarantees your business is accessible around the clock, 7 days a week and 365 days a year. We don't just pick up the phone – we actively connect with your callers, gather vital insights, and assess leads, allowing you to concentrate on your expertise and manage your business effectively.

Yes, we serve businesses across various industries, including e-commerce, healthcare, real estate, legal, HVAC, Automobile, and many more.

If a charge on your bill sounds not familiar to you, you can always contact [email protected]. After your account manager's review, we will let you know if this charge was accurate or if you deserve to have a credit memo for the unexpected charges.

If you would like to get rid of the invoice payment each and every month, you can contact us at [email protected] so we can send you a 24-hours link to enter your card details into the expiring site. You can also reach out to us with the credit or debit card details entered into the file (to be attached and make it available to download once everyone clicks it.) Please sign the file before sending it to us. If you have any questions in regards account statements, payments, remittance, collections processes or collections firms, you can always contact us at [email protected] or call us at (925) 466 4173 Direct Line for Mateo Rodriguez - (925) 237 9204 Direct Line for Safoora Rizvi.

Please feel free to ask for help in regards to any of the settings by emailing us at [email protected].