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As of March 2024 we have renamed Apexchat to Blazeo. We are excited to share the next part of our journey with our customers and partners.
The name ApexChat implies that we are primarily a chat company, which is no longer true. Now we have many offerings, such as call center services, AI, Appointment setting, SMS Enablement, Market Automation, and Sales acceleration (Q2 2024), that go beyond chat. The new name will not only allow us to convey the breadth of our offering but will also better convey our company’s mission and values.
Blazeo, which is derived from the word Blaze, evokes a sense of passion, speed, and energy. A “Blaze” is captivating, illuminates, and represents explosive growth. Blazeo encapsulates our mission to ignite such growth for our customers and partners by delivering innovation with passion, speed, and energy.
Alure Home Solutions has over 70 years of experience in home improvement, providing superior customer service with a creative design team and skilled installers.
20+ Attorneys | 200 years of experience combined
Alure faced difficulty scheduling appointments with every lead due to time pressures, competition, and a wide range of buyer personas, including early-stage prospects and shoppers hesitant due to COVID-19. Additionally, their sales team was overwhelmed with manual follow-up tasks.
The strategy was to follow up promptly, accommodate different levels of buyer readiness, and increase lead-to-appointment conversions via online chat.
Alure implemented Blazeo’s 24/7 live chat to capture more leads, automate scheduling, and streamline communication
Our process was to call a lead as soon as possible, but we aren’t always successful on the first call. The Appointment Scheduler helps generate additional appointments.
Blazeo’s seamless integration, user-friendly interface, and the overall impact on lead generation, customer engagement, and sales.
Based on our experience and success with the Blazeo feature and the ease of implementation, it was an easy decision to try and use the appointment scheduler.
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