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As of March 2024 we have renamed Apexchat to Blazeo. We are excited to share the next part of our journey with our customers and partners.
The name ApexChat implies that we are primarily a chat company, which is no longer true. Now we have many offerings, such as call center services, AI, Appointment setting, SMS Enablement, Market Automation, and Sales acceleration (Q2 2024), that go beyond chat. The new name will not only allow us to convey the breadth of our offering but will also better convey our company’s mission and values.
Blazeo, which is derived from the word Blaze, evokes a sense of passion, speed, and energy. A “Blaze” is captivating, illuminates, and represents explosive growth. Blazeo encapsulates our mission to ignite such growth for our customers and partners by delivering innovation with passion, speed, and energy.
San Ramon, CA — Sept 29th — Blazeo Inc., a leader in omnichannel lead engagement, today announced the launch of Blazeo Voice AI, a breakthrough hybrid call center solution that merges advanced conversational AI with live human agents. Designed for businesses where speed and trust are critical, Blazeo Voice AI sets a new standard by delivering instant responsiveness and scalability, while still preserving human empathy for complex or sensitive conversations.
Blazeo Voice AI handles the majority of inbound and outbound calls using real-time, natural-sounding AI automation. The system can answer inquiries, qualify leads, schedule appointments, and capture customer information around the clock. When conversations require nuance, legal sensitivity, or emotional intelligence, calls are seamlessly escalated to Blazeo’s live agents, who continue the interaction with full context of the conversation to provide judgment, reassurance, and personal care.
“AI-only systems fall short when nuance matters, and human-only centers can’t match the speed and scalability businesses demand. Blazeo Voice AI creates a third way—automation first, with a human layer of intelligence and empathy when needed.” said Ashhad Syed, CEO of Blazeo.
Unlike many new entrants in the AI space, Blazeo’s platform is built on over 15 years of real-world customer interactions across industries such as legal, healthcare, elective medicine, and home services. This foundation provides Blazeo Voice AI with unmatched accuracy, domain awareness, and the ability to handle conversations that go beyond generic scripts.
With deep vertical expertise, Blazeo has trained its AI to understand the nuances of legal intake, the urgency of home service emergencies, and the sensitivity of medical inquiries—giving businesses confidence that their most important customer conversations are handled correctly the first time.
Traditional call centers rely solely on human agents, which means long wait times during high call traffic periods, high costs, staffing challenges and service ramp-up delays. On the other end of the spectrum, AI-only voice bots can leave customers frustrated when they encounter complex needs or emotionally charged situations. Blazeo Voice AI bridges this gap, positioning itself as the industry’s first practical hybrid model:
Blazeo Voice AI is particularly impactful for industries where customer experience and lead capture directly affect revenue:
Blazeo Voice AI is integrated with the company’s existing omnichannel platform, which includes AI-powered chat, SMS, appointment scheduling, legal retainer signing, and integrations with hundreds of business applications. This means businesses can maintain conversation continuity across channels, whether a customer starts with a chat, transitions to a phone call, or receives a follow-up via text message.
Early testing among pilot clients has shown cost-per-call reductions of up to 35%, improved after-hours lead capture rates, and higher customer satisfaction scores due to instant response times.
Blazeo (formerly ApexChat) empowers more than 35,000 businesses with technology that improves lead engagement and conversion across chat, voice, SMS, and scheduling. With its AI-first but human-backed model, Blazeo helps businesses “ignite 40% more leads” while ensuring that no opportunity is lost to slow response times or limited staffing.
Blazeo Voice AI is available now to new and existing Blazeo customers nationwide. Businesses can request a demo and hear the difference by visiting www.blazeo.com.
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